Privacy Policy

Effective Date: 05/05/2026

At Hydro Innovations Pty Ltd (ABN: 22 128 896 444), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, request a quote, purchase products, or interact with our business.

1. Information We Collect

We may collect personal information including:

• Your name, business name, job title, email address, phone number, and address.
• Information you provide when requesting a quote, submitting an enquiry, booking training, requesting technical support, or purchasing products.
• Business and project details relevant to your pump enquiry, including application type, site requirements, industry, and technical specifications.
• Payment, billing, and account information where required to process purchases or manage customer accounts.
• Website usage information such as IP address, browser type, device type, pages visited, referral source, and interactions with our website.
• Information collected through cookies, analytics tools, forms, and similar tracking technologies.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and provide quotes.
• Supply products, services, training, technical advice, and customer support.
• Process orders, invoices, payments, and account administration.
• Recommend suitable pump products, systems, or solutions.
• Send updates, product information, service communications, and marketing material where permitted.
• Improve our website, products, services, and customer experience.
• Maintain business records and comply with legal, accounting, and tax obligations.

3. Cookies, Analytics and Tracking

Our website may use cookies and similar technologies to improve site performance, understand user behaviour, measure marketing effectiveness, and provide a better browsing experience.

These technologies may collect information such as your IP address, device type, browser, pages viewed, and how you interact with our website.

You can disable cookies through your browser settings, although some website features may not function properly if cookies are disabled.

4. Direct Marketing

We may use your contact details to send relevant product updates, industry information, promotions, or other communications that may be of interest to you.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. We will action opt-out requests within a reasonable period and at no cost to you.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

Payment processors, accounting providers, and business administration platforms.

Website hosting, analytics, CRM, email, and marketing technology providers.

Freight, logistics, and delivery providers.

Manufacturers, suppliers, or technical partners where required to provide accurate product advice, quotes, or support.

Professional advisers such as accountants, lawyers, or insurers.

Government, regulatory, or legal authorities where required by law.

Where we use third-party providers, we take reasonable steps to ensure they handle personal information appropriately.

6. Overseas Disclosure

Some of the third-party platforms or service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in line with applicable privacy obligations.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Accessing or Correcting Your Information

You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

9. Retention of Information

We retain personal information for as long as reasonably necessary to provide our products and services, manage customer relationships, comply with legal obligations, resolve disputes, and maintain business records.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

10. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy, or if you would like to access, correct, or request deletion of your personal information, please contact us:

Hydro Innovations Pty Ltd
ABN: 22 128 896 444
Phone: 02 9898 1800
Email: sales@hydroinnovations.com.au